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Attention: This is a 3 hour course.
If you moved through the course by clicking on the NEXT PAGE button, and you did ALL of the assignments, submit the evaluation form now. We will email you a certificate as quickly as possible.
If you did not complete every page of the training, you will receive an email from us telling you to return to the course and try again.
Frequently Asked Questions
When will my training be recorded in MERIT? We record completed courses in MERIT Monday through Friday from 8:30 am until 3 pm, continuously throughout the day. If you complete training over the weekend, then it should be Monday when your training will be recorded in MERIT. During higher volume times, it may be up to 3-5 days for training to be recorded in MERIT, but this is the exception. The highest volume time is the end of December.
When will I get my certificate? We prepare certificates between 8 am and 6 pm, 7 days a week. In most cases certificates are prepared within a few hours of when you submit the evaluation form. If your assignments were adequately completed, you should expect that the turnaround time will be less than 24 hours from the time which you submit the evaluation form until you receive your certificate by email.
Times shown are Pacific Standard Time. If you are in Central or Eastern Time, you will need to adjust the time accordingly.
New Enrollments Set-Up
Monday - Friday 7 am – 8 pm Saturday & Sunday 9 am – 8 pm Holidays 9 am – 8 pm
Live Chat and Email Support firstname.lastname@example.org
Monday - Friday 7 am – 6 pm Saturday & Sunday 9 am – 6 pm Holidays (Email Only) 10 am – 4 pm
Phone Support (360) 602-0960
Monday - Friday 7 am – 6 pm Saturday & Sunday Email and Chat Only Holidays - Email Support Only
Registrations that are submitted after enrollment hours will be processed the next morning. You will receive an email with your log-in information to access the course within an hour after we open the next business day.
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